The UPS dilemma

Courier companies, such as UPS, DHL and Fedex, determine the price for sending packages based on the package weight or the package volume (volumetric weight).

The highest number is used to calculate the shipping costs.
To determine the volumetric weight, the dimensions (in cm) are multiplied and divided by 5000

For example:
1) package weight: 10 kgs
package dimensions: 40 x 40 x 20 cm  – volumetric weight = (40 x 40 x 20) / 5000 = 6.4 kg

In this case, the actual package weight of 10 kgs determines the shipping costs

2) package weight: 10 kgs
package dimensions: 60 x 60 x 20 cm  – volumetric weight = (60 x 60 x 20) / 5000 = 14.4 kg

In this case, the volumetric weigth of 14.4 kgs determine the shipping costs.

The weight is known for every article in our webshop;
when an order is placed, the package weight is the sum of the weight of all ordered parts.
When the volumetric weight of the package does not exceed the package weight in kgs, the shipping costs calculated in the web shop, are accurate.

However, when larger parts are ordered, such as handlebars, exhaust pipes, mufflers, rims etc, the part weight is lower than the volumetric weight
In those cases, the shipping costs calculated by the system can be too low.

In some cases, UPS charges a surcharge for what they consider “remote areas”, this is based on zip code. This information is not known in our webshop: we only know this when we book the shipment in the UPS system.

It is therefor impossible for us to be 100% correct with the automatically calculated UPS shipping costs.
If the actual UPS shipping cost is higher or lower, we will notify you / refund the difference.
You will be given the choice to cancel the order if you do not want to pay for the extra shipping costs.


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